All we need from you are the details; once we have your claim form we’ll manage the process directly with the insurer.
We believe in handling claims as quickly as possible, and keeping our clients informed of the progress of their claim.
It’s all completed online, so you can submit anytime, 24/7. We’ll do the rest.
You will need to complete the M&A Claims Form or Financial Lines Claims Form. We can take you through the form if you need assistance.
Once we receive your completed claim form, we will immediately submit the claim with your insurer.
Your insurer may still require additional information to properly understand the claim. We will let you know if that is the case and provide you with guidance and clarification.
Once your claim form and supporting documents are received, the insurer begins assessing the claim.
It usually takes 7-10 business days for an initial assessment of the claim, however the length of time can vary depending on the circumstances of the claim and how quickly we receive everything required.
Your dedicated io.insure claims advisor will make sure to keep you updated of the progress of your claim.
We will let you know of your insurer’s decision on coverage for your claim.
Do you need any support? Contact the support team.